Electro-mobility, digital service and more… The ACA is evolving its assistance offer to meet the evolving needs of its members and in the vehicle fleet sector.
Therefore, ACA members have benefited from ACTA services for their roadside assistance since January 1st, 2020.
ACTA is a subsidiary of ARC Europe Group, the largest of supplier of B2B roadside assistance and mobility services in Europe with an outstanding network in more than 40 European countries. The Group entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.
“Due to the common history of Automobile Clubs within the assistance fields and with ACTA, ACA members will benefit from a particular expertise, bringing in a remarkable level of repairing vehicles on the spot, the deployment of new assistance solutions, for example for electric vehicles and a new approach in predictive maintenance” explains Didier Bollecker, President of ACA.
“+” For + Mobility
- Electro-mobility: Being peaceful, the end of the anxiety of the battery failure
ACTA-ACA assistance partnership:
– Guarantees the intervention of authorized dealerships to intervene on electric vehicles
– Offers a unique mobile charger service, that allows you to recharge an electric vehicle with a battery failure along the roadside (10 km of autonomy recovered in 10 minutes of recharging)
- “My Assist” digital service: Being reassured in stressful situations
“My Assist” allows you to follow in real time, on your smartphone, the processing of your assistance file, see the movement of the convenience store and have an arrival time calculated based on traffic.
- Response time and on-site repair: Being able to return home as quickly as possible
Thanks to a network of 1,000 convenience stores and dealerships, expertise on roadside repair on the spot; drivers could receive assistance in 45 minutes, where 50% of cases continue their journey with their own vehicle after an on-site repair.
“We are delighted to start this collaboration with the Automobile Club Association. Together, we share a common history and values coming from the large family of European Automobile Clubs, we have an identical vision of mobility and customer-oriented service. This partnership is win-win: ACTA brings to ACA its know-how in roadside assistance, and ACA brings to ACTA its expertise on club services such as legal assistance and road safety” concludes Raphaël Guignier, General Manager of ACTA
From left to right : Raphaël GUIGNIER, CEO ACTA, Didier BOLLECKER President ACA and Stefano SARTI, Managing Director ARC Europe Group
Head of Corporate Communication and Public Relations
ARC Europe Group