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Anticipating future customer demand for the digitalization of mobility services, ARC Europe and HERE Mobility are partnering in order to explore the solution of offering a Taxi through a mobility marketplace in the context of roadside assistance.

Following the successful launch of the Smart Roadside Assistance (RSA) services to major OEMS in the European market, ARC Europe is taking the lead in integrating Digital Taxi solutions in its digital assistance ecosystem.

The scope of this partnership is to deliver an additional mobility solution, by offering taxi services in order to keep drivers mobile after an incident occurs.

ARC Europe group aims to integrate in its digital ecosystem a simple and seamless pan European solution, which will complement the Digital Roadside Assistance process.

Thus, following an incident, the beneficiary will be able to not only request and track the assistance patrol vehicle from any digital interface (smartphone or car dashboard), but also to request, book and track a Taxi in real time.

The HERE Mobility Marketplace is a global and open platform that aggregates all transportation options in real time, including taxis, private hires, and public transport worldwide. Through the HERE Mobility Marketplace, ARC Europe can provide smooth and reliable end-to-end transportation services to their customers, managing all customer requests via a single, streamlined dashboard.

“We are proud to partner with ARC Europe to add the HERE Mobility Marketplace to their services,” said Liad Itzhak, SVP, Head of HERE Mobility. “This partnership enables us to provide ARC Europe’s customers the added value of a seamless, safe ride according to their needs.”

Stefano Sarti, Managing Director stated that: “We identified the strategic similarities we both have in our fields. Our main B2B customers are car manufacturers in Europe facing digital transformation, moving from car ownership to car usage and looking for a convenient experience also in the assistance context.

We believe that our partnership with HERE Mobility and the accessibility via the HERE Mobility Marketplace will facilitate such transformation.”

About HERE Mobility

HERE Mobility is the mobility business unit of HERE Technologies, aiming to democratize the mobility ecosystem in order to achieve mobility efficiency. With its cutting-edge technology, HERE Mobility has created an open and competitive smart mobility marketplace for all transportation services, connecting mobility supply and demand in real-time to empower people and businesses worldwide.

By providing the right tools and technologies, HERE Mobility makes mobility easy to use and accessible for everyone worldwide. Since HERE Mobility’s launch in January 2018, transportation suppliers from over 500 cities in Europe, the U.S., and Latin America have joined the HERE Mobility Marketplace, with a total of more than 2 million vehicles. The HERE Mobility Marketplace is already operational in dozens of cities worldwide including LA, Amsterdam, Athens, and Barcelona and is expected to open in over 100 cities in 2019. Learn more.

About ARC Europe Group

ARC Europe Group is the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries. The Group shareholders are the major automobile clubs in Europe: ADAC, The AA, ANWB, ACI, OEAMTC, RACE, TCB & TCS.

The Group entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.

HERE Mobility Media Contact

Allison Grey

Headline Media

allison@headline.media

+1.323.283.8176

ARC Europe Group Media Contact

Diana Dumois

Head of Corporate Communication & PR

Diana.dumois@arceurope.com

https://www.arceurope.com

FIA Region I and ARC Europe Group happily announce the sixth edition of the Road Patrol Training for Excellence in collaboration with Koninklijke Nederlandse Toeristenbond (ANWB), scheduled on October 1-4, in The Hague, NL.

The annual convocation includes all European Automobile Clubs and ARC Europe Assistance Partners to join and register for this highly expected event co-hosted by ANWB, the unbeatable winners of this contest for two years in a row.

FIA Region I President, Mr Thomas Møller Thomsen said: “Breakdown assistance remains a core business of many Clubs. The event brings Clubs together and gives them a chance to learn from each other. Patrol teams receive training from some of the best experts here and in the end this benefits members who get the highest quality assistance when they need us.’’

FIA Region I and ARC Europe Group are the main organisers of the event where they expected to gather more than 20 road patrol teams from across Europe, with the ambition to learn the latest techniques and share best practices for roadside assistance to help get motorists back on the road.

About the Road Patrol Training for Excellence

FIA Region I and ARC Europe Group have joined forces to create a best in class training for the road patrol teams in member organisations. The training aims to increase the overall standard of roadside assistance services offered by the participating road patrol teams and to achieve a universally high level for the quality of services offered by FIA Region I Clubs and ARC Europe Group members throughout Europe. Participants in the Road Patrol Training for Excellence will benefit from access to cars from different car brands under contract with ARC Europe Group and learn about common breakdown causes, specific repair information and new car technologies for each of these brands. The event will include both training and assessment sessions and, upon completion, a certification of training. The team achieving the highest scores during the assessment sessions is awarded the title of “Road Patrol Team of the Year”.

For more information:
ARC Europe Group
communication@arceurope.com

Stefano Sarti
Editor in Chief
stefano.sarti@arceurope.com

ARC Europe Group becomes the main partner for Groupe PSA in roadside assistance and connected services.

Almost 5 vehicles on the roadside out of 10 are under cover by ARC Europe Group, the mobility partner for top automotive brands in Europe, and Groupe PSA is not the exception.

ARC Europe Group will become as of 2019 the main Roadside Assistance and Connected Services Partner for Groupe PSA on 43 European markets including Russia and Turkey for a period of 5 years until 31/12/2023 and extend the collaboration established in 2009 between the two Groups.

“Groupe PSA is pleased to extend its collaboration with ARC Europe Group in 2019. ARC Europe is first and foremost a single point of contact for more than 40 countries; this allows us to simplify daily data exchanges but also to have a single tool for reporting or measuring our customers satisfaction. On the roadside, our customers will always benefit from the know-how of all members of ARC Europe Group”. Said Mr. Pascal Luchetti, VP aftersales/Aftermarket of Groupe PSA.

Lastly, Groupe PSA and ARC Europe Group are already working on two main subjects:

• The energy transition with the arrival in 2019 of a larger number of electric or hybrid vehicles, for which Roadside Assistance will be significantly different.
• The digitalization of Roadside Assistance into Positive Assistance, to offer an enhanced responsive customer experience on smartphones, including complete information and services required in case of breakdown or accident.

ARC Europe Group is expected to cover at least 20 million of customers and 12.5 million vehicles under warranty. ARC Europe Group is eager to support Groupe PSA in the roll out of the new European Service Activated Roadside Assistance program (SARA) steered by Groupe PSA’s headquarters.

“This successful partnership with Groupe PSA is the result of many talented people in both our organizations, who are daily engaged and compromised to serve the EV-drivers and ICE motorists on the road, in addition to procuring an extensive portfolio of connected services, which will positively impact the ultimate customer experience. We are very proud of our teams! Said Mr. Stefano Sarti, Managing Director of ARC Europe Group.

 Within ARC Europe Group, we are strongly focused in facilitating and centralising the data reporting of our customers, while prioritising our efforts in contributing with our partners for a better, greener and sustainable mobility (with our electric vehicle assistance solutions). We feel responsible to reduce CO2 emissions and advocate new energies for a sustainable planet”. Mr. Stefano Sarti, added.

Groupe PSA and ARC Europe Group signed their first Framework Agreement in 2009 for Peugeot, Citroen and DS and since 1993 with OPEL; a partnership established 26 years ago. The cooperation has been prolonged and expanded throughout the years. Since its beginning and until end of 2018, ARC Europe Group will have arranged within the Framework, almost 1.85 Million Roadside Assistances for all brands of Groupe PSA.

Focus of the renewed partnership will lie in Customer satisfaction, digitalization, enhanced Reporting and services adapted to EVs among others.

The markets are: Andorra, Albania, Austria, Azerbaijan, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Montenegro, Netherlands, Poland, Portugal, Spain, Russia, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.”

https://www.groupe-psa.com/fr
https://www.groupe-psa.com/en/

When ARC Europe Group rolled-out its new SPARX platform, it was a major milestone and quite a coup. An automated system to transfer assistance requests and related data from a car manufacturer’s backend to a club’s back-end, SPARX initially supported to manage more than 50 cases on its first day after launching in July.

The first “#ARCLAB Experience” took place on June 29-30 in Berlin Germany, focused on strategic development lines. We gathered field experts of our extensive network, including the participation from our Global partners in Canada, United Stated and Australia, to follow new trends and business models such as start-ups to foster innovation spirit to lead our transformation in our new ecosystems.