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ACTA becomes ISO 18295-1: Customer Contact Centers, a certification that attests a high level of service and quality to its customers.

The ARC Europe Europe Group sincerely takes this opportunity to thank all our employees for their daily involvement!

Source: ACTA

https://www.acta-assistance.com/

ARC Europe Group Correspondent: Diana Dumois

This week, ACTA have officially launched their mobile charging unit, specifically for electric vehicle. The charging unit comes as a result of the partnership between ARC Europe Group and CLS.

The trend towards E-mobility is clear, the sales of electric vehicles will continue to gain momentum and OEMs have put clean mobility high on their agenda for the years to come, leading to a transformation of the automotive industry and the future of mobility. This evolution will impact the current ecosystem and the assistance we need to provide.

In 2017, ARC Europe Group and Club Logistics Services (CLS) collaborated on a leading project to address one of the major mobility trends associated with lowering levels of pollution, C02 emissions and lowering fuel consumption. ARC Europe Group, roadside assistance leader aims to satisfy their OEM partners, bring solutions to their network of dealers and respond to end consumer clear needs and expectations. CLS offers expertise and experience in innovative charging solutions. The first achievement of this partnership is the mobile charger for EVs.

Always tasked to bring the best innovative solutions to their customers, ACTA, subsidiary of ARC Europe Group, ordered their mobile charger as soon as it was available and are pleased to introduce their first unit, which it is the first one in France. The new patrol vehicle will be operational in Paris as of November 2018.

“We are proud to be the pioneers, along with ACTA and CLS in the EVs industry to keep our leadership in roadside assistance, to enable and facilitate the ultimate customer mobility and build a complete new ecosystem, where OEMs, ARC Europe Group, and EV’s infrastructure, partner up to guarantee a safe journey to future eDrivers in France and throughout Europe.” Stated: Stefano SARTI, Managing Director of ARC Europe Group.

Moreover, Raphaël GUIGNIER, Managing Director of ACTA said that “ACTA keeps on innovating and commits to E-mobility. We already offer to our client a wide range of specific services for electric vehicles, such as: breakdown repairs and towing with a specific process and by skilled staff, customer service for car sharing, hotline for charging stations”.

The mobile charger is a modular system made up of three separate packs boxes for easy installation and flexibility. Two of the cassettes house eight of the Lithium cells in each, one additional cassette has the control systems. They are modular, easy to move and can easily be put in other locations or other service vehicle. The weight and dimension of each unit is adapted for ease of carrying, meaning that they can be used in a non-accessible place for a vehicle, for example like a basement. The on-board charging system has been developed within the patrol vehicle that delivers battery power to Electric Vehicles. The battery pack can recharge using the vehicles power while driving in between road service calls and is compatible with a wide range of vehicles.

This solution will comfort end consumer fears, and it is a B2B solution for an OEM and a long-term leasing company, helping avoid towing charges and helps to build a unique and rewarding service.

This new offer extends the current E-mobility services offered by ACTA (breakdown repairs and towing of EVs by skilled staff, customer service for car sharing, hotline for charging stations, …). In addition, ACTA will not stop there, the aim is to have more mobile chargers and propose alternative solutions to the E-mobility assistance.

Stuart DAVIES, CEO CLS said “CLS is proud to partner with ARC Europe Group and ACTA in supporting France’s adoption of Electric Vehicles. Like when motor vehicles first hit the roads over some 100 years ago and founding automobile clubs started carrying fuel cans for stranded motorist. ACTA’s road service vehicles have had to adapted to the change in technology and service demands.”

About ACTA
ACTA is a group subsidiary of ARC Europe founded in 1992 by the main European automobiles clubs and is the leader of the roadside assistance in France with clients such as OEMs, rental car companies, dealers, car sharing companies and car fleet. ACTA realised in 2017 a turnover of €69 Million, an increase of 5% since 2016. Every year, ACTA handle with more than 375 000 assistance packages with 500 collaborators (700 during summer period) and deal with almost 2,5 Million of on the multichannel platform.

About ARC Europe Group
ARC Europe Group is the holding company of ACTA and it the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries. The Group shareholders are ADAC, AA, ANWB, ACI, ÖAMTC, RACE, TCB & TCS. The Network gathers 42 partners, cover 46 Million of vehicles and have a fleet of 60 000 patrolmen and towing trucks.

About CLS
Club Logistics Services (CLS) is an Australian owned company based in Europe in The Netherlands. Currently their primary business is aiding Motoring Clubs in Europe build their Mobile Battery Programs, with discussions and projects currently underway to extend their service offering.

Press Contact
Diane Dumois
Head of Corporate Communication & PR
diana.dumois@arceurope.com

When ARC Europe Group rolled-out its new SPARX platform, it was a major milestone and quite a coup. An automated system to transfer assistance requests and related data from a car manufacturer’s backend to a club’s back-end, SPARX initially supported to manage more than 50 cases on its first day after launching in July.

Thanks to the heritage of the leading Automobile Clubs in Europe in order to fulfil the Group vision by becoming industry reference in B2B mobility services

The founding Automobile Clubs in Europe – represented by their federation ARC Europe – enter into a new era to lead change from roadside assistance provision towards new mobility ecosystems.

The execution of our Group’s Strategy – designed 2 years ago – aims at enlarging ARC Europe’s traditional scope initially focussed around car ownership to become the leading Group and industry reference for B2B mobility services.

Backed by a solid reputation in the automotive industry where nowadays every 4 new vehicles out of 10 put on the roads is serviced by the ARC Europe Group’s network (mostly composed by leading Automobile Clubs) and the voice of 34 million Automobiles Clubs’ members in Europe; ARC Europe strengthens its reach and acquires all shares of ACTA, the French and STARTER24, the Polish operations, whilst confirming its presence by majority share quota in RAMK, the Russian entity.