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ANWB NAMED ROAD PATROL TEAM OF THE YEAR

For the second year in a row, Koninklijke Nederlandse Toeristenbond (ANWB) was awarded the title Road Patrol Team of the Year by FIA Region I and ARC Europe Group following three days of intensive training and competition at the annual Road Patrol Training for Excellence. In second place were Automobile Association UK (AA UK) and Auto-Moto Zveza Slovenije (AMZS).

FIA Region I President, Mr Thomas Møller Thomsen said: “Breakdown assistance remains a core business of many Clubs. The event brings Clubs together and gives them a chance to learn from each other. Patrol teams receive training from some of the best experts here and in the end this benefits members who get the highest quality assistance when they need us.’’

Stefano Sarti, Managing Director of ARC Europe Group, said: “ARC Europe Group proudly recognize the hard work and commitment of our road patrols, it’s due to their day to day efforts, that we are known for high-quality services in roadside assistance. The Road Patrol Training for Excellence it’s instrumental for us, we strongly value our patrol men and we would like to honor them with this prize and fulfill our goal, to become the best mobility partner for our customers, in addition to developing new business lines and getting motorists back on the road.”

The event took place from 25 to 28 September 2018 in Vienna, Austria and was hosted by the Österreichischer Automobil-, Motorrad- Und Touring Club (ÖAMTC).

FIA Region I and ARC Europe Group are the main organisers of the event where 19 road patrol teams from across Europe come together to learn the latest techniques and best practice for roadside assistance to help get motorists back on the road. This year, trainers came from two clubs Österreichischer Automobil-, Motorrad- Und Touring Club (ÖAMTC) and the Touring Club de Suisse (TCS), as well as two companies Club Logistic Services (CLS) and ProLux.

About the Road Patrol Training for Excellence

FIA Region I and ARC Europe Group have joined forces to create a best in class training for the road patrol teams in member organisations. The training aims to increase the overall standard of roadside assistance services offered by the participating road patrol teams and to achieve a universally high level for the quality of services offered by FIA Region I Clubs and ARC Europe Group members throughout Europe. Participants in the Road Patrol Training for Excellence will benefit from access to cars from different car brands under contract with ARC Europe Group and learn about common breakdown causes, specific repair information and new car technologies for each of these brands. The event will include both training and assessment sessions and, upon completion, a certification of training. The team achieving the highest scores during the assessment sessions is awarded the title of “Road Patrol Team of the Year”.

For more information:
ARC Europe Group
communication@arceurope.com

Diana Dumois
Head of Corporate Communication & PR
diana.dumois@arceurope.com

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ARC Europe Technical Days

On 11 and 12 April 2018, ARC Europe Group organised a 2-day training on damage-free vehicle entry and tooling and towing solutions with the help of ProLux, one of its preferred partners.
25 participants from 13 Service Providers met at the ProLux training centre in Blaustein, Germany, to be trained on specific tools and to exchange knowledge and best practices, under the supervision of new ARC Europe Technical Automotive Manager Noaman Agoufai.

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ARC Europe Group owns its Russian subsidiary RAMK 100%

On 20 March 2009, ARC Europe SA and Unicor Finance founded the company RAMK (Russian Auto Moto Club) in Moscow. The initial objective of RAMK was to provide roadside assistance in Russia, B2B as well as B2C. After 10 years of activity, RAMK has developed its business, generating 8.6 million euros of turnover according to the latest estimation (2017).

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Drivy and ARC Europe Group, roadside assistance leader, join forces through a unique global partnership

EN/FR – Press Release

  

Drivy and ARC Europe Group, roadside assistance leader, join forces through a unique global partnership

Drivy, the leading car-sharing marketplace in Europe, and ARC Europe Group, the European market leader in roadside assistance, announce their new global partnership, ARC Europe becoming Drivy’s global assistance provider starting today. Indeed, as Drivy accelerates its international expansion, this partnership aims at providing best in class, tailor-made and homogenous roadside assistance services to its users across the 6 countries where the start-up operates (France, Germany, UK, Spain, Belgium and Austria).

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ARC Europe Group goes global

EN/FR – Press Release

ARC Europe Group goes global

Convinced of the globalisation of the automotive industry, ARC Europe Group has started developing its overseas reach since 3 years now, putting in place all necessary resources to realise its global view as well as choosing partners sharing its ambition of taking an active part in the transformation of mobility together.

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#MakeItHomeForChristmas by The AA and FIA Foundation

We are proud to share with you the seizing campaign against texting whilst driving by The AA Trust together with FIA Foundation. Be safe.

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ANWB shares their Electric Vehicle best practices within the Group

On the 6th and 7th of December 2017, ANWB hosted an event in Assen Netherlands, in order to share their learnings and experiences in Electric Vehicles with members of the ARC Europe Group. During the workshop, members of ANWB’s B2B and B2C teams presented the new landscape. Willem Aal, the B2B Director of ANWB, kicked off the discussion, emphasizing the urge of passing through the knowledge in the rapidly evolving Electric Vehicle market. Representatives from various clubs such as ADAC, AA and ÖAMTC attended, more than willing to stimulate the European collaboration on electric solutions.

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ARC Europe Group and Club Logistics Services Extended Partnership

EN/FR – Press Release

ARC Europe Group and Club Logistics Services Extended Partnership
Streamlining environmental benefits, as governments need support to reduce CO2 emissions globally

Vehicle manufacturers started seeing themselves as mobility service providers a while ago.  Together with their suppliers, they invest heavily in digitization and electric mobility in a quest towards diminishing the ecological footprint of transportation ecosystems.

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Road Patrol Training for Excellence 2017

ANWB named Road Patrol Team of the Year

ANWB, The Netherlands was awarded the title Road Patrol Team of the Year by FIA Region I and ARC Europe Group following three days of intensive training and competition at the annual Road Patrol Training for Excellence. In second place was TCB, Touring Club Belgium and HAK, Croatia in third with a special price for EuroAsista, Lithuania.

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ARC Europe Group Introduces SPARX Digital Platform

When ARC Europe Group rolled-out its new SPARX platform, it was a major milestone and quite a coup. An automated system to transfer assistance requests and related data from a car manufacturer’s backend to a club’s back-end, SPARX initially supported to manage more than 50 cases on its first day after launching in July.

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