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ARC Europe, the specialist provider of mobility assistance services in the European automotive market, announces that Ilaria Caputo will be departing the company on May 31^st, 2023 to pursue new projects. The Board has appointed Mr Willem Aal as its new CEO effective 1^st June 2023.

The Board of Directors expresses its gratitude to Mrs Ilaria Caputo, who served for seven years as Group Chief Finance and Insurance Officer and in the last year as Group Chief Executive Officer ad interim during the transition period. Since 2015, when she joined ARC Europe Group, Ilaria has been a pillar in the governance of the group, whose acumen contributed to build and develop the Insurance development strategy and a key player in the structuring of ARC Europe as a European Group, leading M&A activities in France, Poland and Greece. Her leadership and strategic solutions have prepared the group for a successful future. Several new OEMs selected ARC Europe as Mobility partner in Europe under her governance and the Group is ready to respond to next challenges. The Board acknowledges her decision to pursue new challenges and wishes her the best in all her future plans and endeavours.

Mr Willem Aal, Business Director at the Dutch Automobile Club ANWB, will join ARC Europe to take his new Chief Executive Officer role as of the 1^st of June 2023. During his 16-year tenure at ANWB, Mr Aal played a pivotal role in the development of digital mobility services and established the Dutch Automobile Club as a leader in electric assistance solutions.

In his new role, Mr Aal will leverage his vast knowledge and experience to drive ARC Europe’s Pan-European B2B mobility business and guide its strategic roadmap. “The Board of Directors trusts in the extensive knowledge and experiences of Willem Aal, to drive our Pan-European B2B Mobility company and further develop our activities according to our strategic roadmap,” said Claudius Leibfritz, Chairman of the ARC Europe Board of Directors.

Mr Aal is no stranger to ARC Europe, having led its Business Governance body since 2017. In this capacity, he supported the executive team in developing business partnerships and defining the strategic direction for the group in the years to come. With his expertise in the mobility industry and his extensive network across Europe, Mr Aal is well-positioned to lead and deliver the group’s strategic objectives in Europe.

In welcoming Mr Aal to his new role, the Board expresses confidence in his ability to build a bright future for the company. ARC Europe looks forward to benefitting from his leadership, expertise and vision.

About ARC Europe

ARC Europe is the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries. The Group represents its own subsidiaries in France, Poland and Greece, and its shareholders, which are the major automobile clubs in Europe: ADAC, The AA, ANWB, ACI, OEAMTC, RACE, TCB & TCS.

ARC Europe has entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.

ARC Europe Media Contact

Antoine Aubry – antoine.aubry@arceurope.com

ARC Europe, the European market leader in roadside assistance & mobility services in Europe, today announced that Stefano Sarti, Managing Director of the Group, will be departing the company on May 31st, 2022, to pursue new projects. The Board has appointed Chief Finance & Insurance Officer Ilaria Caputo as the new Group Chief Executive Officer ad interim.

“With Stefano’s leadership, ARC Europe has successfully navigated through the most unprecedented challenges facing the automotive industry” said Mahbod Asgari, Chairman of ARC Europe Board of shareholders. The company’s pivots during Stefano’s eight-year tenure have resulted in a major transformation process of the way we provide roadside assistance, with an accelerated development of electric and connected services, and of our positive assistance solutions, based on data analysis and predict and prevent. “This strategy is paying off, for ARC Europe has made a strong performance in the EV & connected services ecosystems over the last few years, with momentum continuing to grow.”

During his tenure, Stefano Sarti was responsible for strengthening ARC Europe’s position as a major player in Europe thanks to the acquisition of its current subsidiaries in France, Poland and Greece. The unification of the ARC Europe group resulted the delivery of a best-in-class and homogeneous quality of service throughout the continent, achieved by pooling the expertise of each network member.

“We are grateful for the steady leadership and the vision Stefano brought to the group, and we now wish him all the best in his future endeavours, and the same success for our new CEO”, said Oliver Schmerold, member of ARC Europe Board of Shareholders.

The Board of Directors appointed Ilaria Caputo as new CEO ad interim and expect to keep the same successful path in the years to come.

Since 2015, when she joined ARC Europe Group, Ilaria has been a pillar in the governance of the group, whose acumen contributed to build and develop the Insurance development strategy of the Group. Within the last 7 years, Ilaria Caputo has been a key player in the structuring of ARC Europe as a European Group, leading M&A activities in France, Poland and Greece. “These past years have been an important period in the company’s evolution, and no one is better positioned than Ilaria to continue to guide the company through this transition phase. ARC Europe is now well positioned to face the challenges of tomorrow, and to respond effectively to our customers’ expectations.” said Stefano Sarti, outgoing managing Director. “I wish Ilaria plenty of success in her new role”.

The current executive team, which contributed to the transformation process of the company, will continue to support Mrs. Caputo and drive the business forward.

About ARC Europe

ARC Europe is the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries. The Group represents its own subsidiaries in France, Poland and Greece, and its shareholders, which are the major automobile clubs in Europe: ADAC, The AA, ANWB, ACI, OEAMTC, RACE, TCB & TCS.

ARC Europe has entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.

ARC Europe Group Media Contact

Antoine Aubry
antoine.aubry@arceurope.com

ARC Europe, the European market leader in roadside assistance and mobility in the automotive industry, has launched a start-up scouting. The project is being implemented in co-operation with the German innovation platform STARTUP AUTOBAHN powered by the Plug and Play (based in Stuttgart) platform and the German automobile club, ADAC. The three most important business areas for ARC Europe have been selected: alternative mobility, connectivity (connected cars) and electromobility (EV). Soon the participating start-ups will be able to implement joint solutions across Europe.

ARC Europe is the largest B2B roadside assistance provider in Europe with a network in more than 40 countries. The company works with major car manufacturers and has more than 46 million cars under its cover. In addition to traditional roadside assistance, the company aims to support the development of electromobility as well as provide mobility and connected car solutions.

“ARC Europe is a company with 30 years of expertise that guarantees experience and knowledge in the automotive industry. At the same time, it is a “traditional” organization, where innovations development is a long process. Start-ups are parts of an agile ecosystem where innovations thrive rapidly. We believe that cooperation with such entities will allow us to work out solutions that respond to the industry evolution and customer’s expectations. We have chosen a scouting process to start-ups, without any geographical or formal limitations. This is not an acceleration project; we want to find business partners with whom we can create added value for B2B customers and develop our business. We are open to talk to any interesting Team that can support our ecosystem.” explains Rafał Staszkiewicz, Marketing Director of ARC Europe Polska and project coordinator on behalf of ARC Europe Group.

The first joint start-up scouting project focuses on three business areas: alternative mobility, connectivity (connected cars) and electromobility (EV). Participating start-ups will have the opportunity to collaborate on new product launches and innovations within the ARC Europe network across Europe.

“As ADAC (founder and largest shareholder of ARC Europe) we support and sponsor the STARTUP AUTOBAHN powered by Plug and Play platform. For the organization and realization of the planned pitching sessions, Plug and Play has been a highly professional, ideal, and reliable partner, as they have a very large international network of start-ups and understand our business needs very well. The co-operation between several automotive clubs was very constructive and great fun. The pitching sessions are intended to represent one of the first milestones in the transformation and consolidated collaboration.” adds Bastian Eppler, Senior IT Consultant and project coordinator from the ADAC.

The project is divided into several stages. The first one was a preliminary selection of several dozen start-ups in the three most important areas. In December 2021 pitching sessions were being held – online meetings and presentations of projects. At the beginning of this year, shortlisted start-ups will be invited to further talks and workshops, to develop specific business solutions. The project also includes verifying ideas (PoC) and implementing pilot projects.

“We are delighted to be working with ARC Europe and ADAC on this project. We are leveraging not only the potential of the STARTUP AUTOBAHN platform, but also more than 30 Plug and Play offices around the world. The project is attracting a lot of interest from start-ups. We help in selection of the most interesting projects and running the pitching sessions. This is the first joint project with ARC Europe, and I believe that we will deliver added value,” says Johannes Dalheimer, Ventures Analyst at STARTUP AUTOBAHN powered by Plug and Play.

About ARC Europe

ARC Europe is the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries. The company is present in France, Poland, Russia, Greece, and in many other European countries through its shareholders who are major automobile clubs in Europe: ADAC, The AA, ANWB, ACI, OEAMTC, RACE, TCB & TCS.

ARC Europe has entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.

About ADAC SE

Having its registered office in Munich, ADAC SE is a public company limited by shares under EU law offering mobility-oriented services and products to ADAC members, non-members and B2B customers. It is comprised of 28 affiliated companies and private equity firms including ADAC Versicherung AG (insurance), ADAC Finanzdienste GmbH (financial services), ADAC Autovermietung GmbH (car rental) and ADAC Service GmbH. A growth-oriented market player, ADAC SE progresses digital transformation across all its businesses relying on innovation and future technologies.

About STARTUP AUTOBAHN

STARTUP AUTOBAHN powered by Plug and Play is an open innovation platform that provides an interface between innovative tech companies and industry-leading corporations. The basis of the program is the partnership that develops between startups and the corporate business units. The two entities hold an equal footing from the get-go: together they evaluate the potential for a joint venture, move forward to pilot the technology, and work to achieve the goal– a successful production-ready implementation. Designed with the intention to exceed startup acceleration, STARTUP AUTOBAHN moderates a community for collaboration with a focus on implementable results.

“Mobility can be better”. This is the guiding idea of Lynk & Co, which ARC Europe shares. This common belief led the global mobility provider Lynk & Co to make ARC Europe its exclusive partner in roadside assistance and electric services, entrusting it for delivering mobility solutions to their drivers in all countries for the next three years.

The mobility brand, relying on a new digital distribution channel, offers hyper-connected and hybrid vehicles to meet the needs and preferences of a global eco-friendly & connected generation. Whether the customers want to subscribe to a month-to-month membership or to buy a car, they can make it on-line.

Leveraging on ARC Europe’s expertise and assets in the electric, digital and connected services fields, Lynk & Co is now able to assist all its drivers all over Europe.

As experienced partner in EV assistance, and with its strong European network, ARC Europe will support Lynk & Co’s clients in their customer journey from the very first step: once the customers get a Lynk & Co vehicle, ARC Europe’s teams will closely work together with the Engagement Center to answer all their questions regarding their vehicle. In addition, ARC Europe will assist the drivers during their electric driving experience with its alarm management services aiming to provide over-the-air assistance solution to EV chargers’ infrastructure in Europe.

The scope of this partnership is to enhance the Lynk & Co’s customers user experience, all along their journeys, by accompanying them in the discovery of their new vehicle and its innovative functionalities, and, in case of need, offering them the most personalised and smoother assistance experience, in line with the Brand values and customer commitment.

“ARC Europe is very proud to accompany Lynk & Co customers towards electric-powered transportation”, said Jeffrey Daane. “It confirms the level of confidence we create together with Lynk & Co’s team in an experimental way of collaboration with the pandemic crisis”. After several years of investment to enhance the new mobility assistance journey, it is an accomplishment for our company.”

About Lynk & Co

Lynk & Co provides mobility solutions for the connected generation. More than being a car manufacturer, they offer a new way of using those cars. Their membership-based approach makes it simple to get on the go. Members can access a car on a flexible, month-to-month basis and share with friends, family, and the Lynk & Co community.

About ARC Europe Group

ARC Europe Group is the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries. The Group represents its own subsidiaries in France, Poland, Russia and Greece, and its shareholders, which are the major automobile clubs in Europe: ADAC, The AA, ANWB, ACI, OEAMTC, RACE, TCB & TCS. The Group entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.

Contacts

Lynk & Co Media Contact
Cecilia Hedlund
cecilia.hedlund@lynkco.com

ARC Europe Group Media Contact
Antoine Aubry
antoine.aubry@arceurope.com

ACTA new commercial brand becomes ARC Europe France

Starter24 becomes ARC Europe Polska

Today ARC Europe is reaching an important milestone in its transformation process initiated in 2016 with the acquisition of 100% of the shares of Assistance companies in Poland, France, Russia, Greece, and the launch of ARC Europe insurance brokerage company.

As of the 8^th of June, companies in Poland and France will operate under one brand – ARC Europe. Therefore, ACTA will commercialise its mobility services under the name ARC Europe France, and Starter24 under the name ARC Europe Polska.

Animated by its recent successes, delivering customer care and assistance services for OEMs electric vehicle range, and its capacity to deliver data-driven services such as bCall, eCall, SVT, and predictive and preventive assistance through one platform, the 700 employees company across 5 countries is pursuing its evolution as mobility platform provider for the automotive industry.

ARC Europe engaged an important transformation process, making the best use of its existing assets to enhance its competitiveness and deliver a digital assistance experience to its B2B and B2B2C partners, and by onboarding new profiles and skills such as data scientist and software engineer, to deliver connected services, enhancing road safety and proactively deliver assistance solutions based on vehicle alerts.

“The current pandemic challenged our industry but also boosted some of our key strategic investments on electric and connected services, and on our positive assistance solutions, based on data analysis and predict and prevent solutions , emphasizes Stefano SARTI, Managing Director of ARC Europe. “Our strategic plans initiated 2016 are becoming the new normal and acting as one mobility platform provider will enhance our capacity to leverage our existing collaboration with OEMs, and develop our collaboration with different players on the mobility ecosystem,  such as big dealer organisations, , spare parts providers, insurance and Leasing companies, mobility infrastructure providers, to assist them in their own transformation”.

It is also a new chapter in the history of ACTA. Over the last 20 years, the company has gone a long way from a local roadside assistance company to one of the market leaders, operating within the international Group. “It’s a major step for ARC Europe France and our business partners to strengthen our development on the French market and be fully identified as a part of the international company supported by major European Automobile Clubs”, says Raphael GUIGNIER, CEO of ARC Europe France. Same spirit is shared by the CEO of ARC Europe Polska, Marek ZEFIRIAN: “It will enhance our capacity to invest and benefit from the synergies the group can create within their diversified structure. We strongly believe that thanks to the common identity we will improve our agility to better respond to new business challenges and changing needs of our Clients and Partners”.

The current rise from ARC Europe’s B2B partners requirements demonstrates the need to connect with the entire aftersales ecosystem and moving as one brand is the initial step to be recognised as one global platform by our strategic partners.

ARC Europe, the largest provider of B2B roadside assistance and mobility solutions in Europe, announced today a strategic cooperation with Aiways, the chinese EV manufacturer deploying his vehicles in Europe, by signing a 3 years contract to deliver mobility solutions to their EV drivers.

Leveraging on ARC Europe’s expertise on the electric field, Aiways has launched EV mobility assistance services in France, Germany, Belgium, Netherlands and Denmark during the 1^st quarter 2021. Further countries will be jointly deployed during this year, following Aiways’ new distribution model roadmap, and granting peace of mind and immediate mobility solutions to Aiways’ drivers.

“Our partnership with Aiways goes beyond the electric mobility assistance deployment in Europe” said Stefano SARTI, Managing Director of ARC Europe Group. “Aiways is coming with a complete new digital ecosystem, starting from their innovative distribution model, and at ARC Europe, we are collaborating with Aiways to disrupt the roadside assistance experience, and move towards a positive assistance model”

As the leader in the OEMs’ assistance landscape, ARC Europe’s collaboration with Aiways is about developing predictive assistance model, where customer support will be provided before an incident, based on ARC Europe’s data model, and providing simultaneously a very high customer satisfaction level and a new source of positive income for the OEM and its Distribution network.

Aiways is one of the first Chinese manufacturer to bring EVs and sustainable mobility to Europe, with a new digital distribution model that will rely on online sales channel and digitalized customer support services.

“As a new brand in Europe it is especially important for us to rely on an experienced partner. We are glad to count on professional support for our customers”, says Dr. Alexander Klose, Executive Vice President Overseas Operations at Aiways.

About Aiways

Founded in 2017, Aiways is a Shanghai-based personal mobility provider. It was the first Chinese startup to introduce an electric vehicle to the European market. With the launch of the U5 in Germany in 2020, Aiways is offering a battery-electric SUV with impressive range, style and quality. Aiways continues its expansion in Europe and beyond, order books are open in Germany, Netherlands, France, Belgium, Denmark, Israel and La Reunion with several markets to follow soon. Production base of the U5 is the Shangrao based factory, as one of the most modern car factories in China. Providing a capacity of 150,000 units, it is able to ramp up to 300,00 units if demand rises. Next model to be launched in Europe will be the electric coupé U6. With a focus on class-leading aerodynamics, intelligent technology and sporty design, the U6 investigates the exciting future of the Aiways brand.

About ARC Europe Group

ARC Europe Group is the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries. The Group represents its own subsidiaries in France, Poland, Russia and Greece, and its shareholders which are the major automobile clubs in Europe: ADAC, The AA, ANWB, ACI, OEAMTC, RACE, TCB & TCS.

The Group entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.

Contact

ARC Europe Group Media Contact

Antoine Aubry, ARC Europe Group
Antoine.aubry@arceurope.com
T: +32 2 706 66 83

Aiways Media contact

Anika Wild, Aiways Europe
Anika.wild@ai-ways.com
T: +49 89 6931352-69

ARC Europe Group leverages Medallia to streamline experience of roadside assistance customers

Captures insight to positively enhance the customer journey

SAN FRANCISCO, Calif., BRUSSELS, Belgium – Feb. 24, 2021 – ARC Europe Group, the largest provider of B2B roadside assistance and mobility solutions in Europe, announced today a strategic partnership with Medallia, Inc. the global leader in customer and employee experience and engagement, to improve customer retention and brand loyalty during an unforeseen event on the side of the road.

ARC Europe Group and its network of automobile clubs across Europe have been serving as the leading partners of automakers for 30 years providing end-to-end customer service through a multiple set of solutions, spanning from service delivery at the roadside, to EV Assistance (Including assistance to the charging stations) and over the air assistance following the new Connected Car services requirements.

The implementation of Medallia Experience Cloud today allows ARC Europe Group to further place the customer at the heart of its operations by capturing key insights during an assistance event and proposing the right solution in real-time.

“Our collaboration with Medallia has been pivotal in helping us to streamline the customer experience delivered to our OEM Partners,” said Antoine Aubry, Head of Marketing and Communication at ARC Europe Group. “During a roadside event, the entire brand’s value chain is challenged. Therefore, by monitoring drivers’ expectations at every step of the assistance process, we are continuously improving our service proposal and helping our B2B customers with their customer retention and customer satisfaction strategies.”

ARC Europe Group is now rolling out the solution across several countries in Europe. This partnership is an additional step toward the digitalisation of the assistance industry in accordance with European data protection regulations.

“The need for digitalisation in the automotive market is a necessity borne out of consumer expectations”, said Greg Philiotis, SVP and Head of EMEA, Medallia. “By its very nature, assessing and improving on the customer experience in this industry presents many challenges and we are delighted to be working with ARC Europe Group to help them to overcome these and deliver the highest degree of customer satisfaction.”

About ARC Europe Group

ARC Europe Group is the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries. The Group represents its own subsidiaries in France, Poland, Russia and Greece, and its shareholders which are the major automobile clubs in Europe: ADAC, The AA, ANWB, ACI, OEAMTC, RACE, TCB & TCS.

The Group entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalised and predictive insights that can drive action with tremendous business results. Using the Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. www.medallia.com

© 2020 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.

Media contacts:

Hannah Arnold / Jacqueline Booker, Eleven Hundred Agency

Hannah.arnold@elevenhundredagency.com / jacqueline.booker@elevenhundredagency.com

T: 020 7688 5202

ARC Europe Group Media Contact

Antoine Aubry, ARC Europe Group

Antoine.aubry@arceurope.com

T: +32 476 977 477

Vehicle connectivity and data exchange requirements lead the automotive industry to require more data protection mechanisms to be assessed by the automotive value chain. As a major partner of the automotive OEMs, ARC Europe Group has decided to follow the TISAX assessment, in order to comply with the industry standards for what concern data security and secured exchange of information.

Since the 21^st of January 2021, and despite the pandemic context, we are proud to announce that ARC Europe SA became the first roadside assistance company covering Europe to receive the TISAX Label.

TISAX will enable and support us to process sensitive information and evaluate the information security in complete confidence. This major step will certainly strengthen our mutual trust and collaboration with our business partners when it’s about exchanging information in order to deliver the most relevant roadside assistance and mobility experience for their customers.

About TISAX

The TISAX (Trusted Information Security Assessment Exchange) is a standard security audit that allows the mutual acceptance of information security assessments in the automotive industry and provides a common evaluation mechanism for professional exchanges.

TISAX is an assessment and exchange mechanism for the information security of enterprises and allows recognition of assessment results among the participants.

About ARC Europe Group

ARC Europe Group is the largest supplier of B2B roadside assistance services in Europe with an outstanding network of providers in more than 40 European countries and its subsidiaries in France, Poland, Russia and Greece. The Group shareholders are the major automobile clubs in Europe: ADAC, The AA, ANWB, ACI, OEAMTC, RACE, TCB & TCS.

The Group entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.

Contact

ARC Europe Group Media Contact

Antoine Aubry

Head of Marketing

Antoine.aubry@arceurope.com

RACE’s CEO, Jorge F. Delgado, appointed Board adviser to the largest independent Russian Roadside Assistance company

The Russian AutoMotoClub (RAMC), roadside assistance company, it is a subsidiary of the largest European roadside assistance and mobility organization, the ARC Europe Group, being RACE a founding member for almost 30 years.

The Board of Directors of RAMC (Russian AutoMotoClub), which is the largest independent roadside assistance company in the Russian Federation, has appointed RACE’s CEO, Jorge F. Delgado as Strategic Board Adviser.

One of the main reasons which led the Russian company to make this decision, was to take advantage of the accumulated experience of RACE, as the first roadside assistance company in Spain, with its more than 10 million partners and customers, in the areas of digital transformation, efficiency generation, as well as strategic business development.

After his appointment, RACE’s CEO has stated that: “This incorporation to the Board of RAMC, is one more example of RACE’s influence in the market of mobility assistance in Europe, equally by the size of our business, as by the leadership in the quality of our service provision, supported by the absolute superiority of our technological proposal”.

References:

https://www.race.es/area-de-prensa/nombramento-jorge-f-delgado-consejero-de-RAMC

Media Contact:

Diana Dumois

Head of Corporate Communication & Public Relations

diana.dumois@arceurope.com