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ARC Europe, the largest European provider of roadside assistance, unifies its companies under one brand – ARC Europe!

ACTA new commercial brand becomes ARC Europe France

Starter24 becomes ARC Europe Polska

Today ARC Europe is reaching an important milestone in its transformation process initiated in 2016 with the acquisition of 100% of the shares of Assistance companies in Poland, France, Russia, Greece, and the launch of ARC Europe insurance brokerage company.

As of the 8th of June, companies in Poland and France will operate under one brand – ARC Europe. Therefore, ACTA will commercialise its mobility services under the name ARC Europe France, and Starter24 under the name ARC Europe Polska.

Animated by its recent successes, delivering customer care and assistance services for OEMs electric vehicle range, and its capacity to deliver data-driven services such as bCall, eCall, SVT, and predictive and preventive assistance through one platform, the 700 employees company across 5 countries is pursuing its evolution as mobility platform provider for the automotive industry.

ARC Europe engaged an important transformation process, making the best use of its existing assets to enhance its competitiveness and deliver a digital assistance experience to its B2B and B2B2C partners, and by onboarding new profiles and skills such as data scientist and software engineer, to deliver connected services, enhancing road safety and proactively deliver assistance solutions based on vehicle alerts.

“The current pandemic challenged our industry but also boosted some of our key strategic investments on electric and connected services, and on our positive assistance solutions, based on data analysis and predict and prevent solutions , emphasizes Stefano SARTI, Managing Director of ARC Europe. “Our strategic plans initiated 2016 are becoming the new normal and acting as one mobility platform provider will enhance our capacity to leverage our existing collaboration with OEMs, and develop our collaboration with different players on the mobility ecosystem,  such as big dealer organisations, , spare parts providers, insurance and Leasing companies, mobility infrastructure providers, to assist them in their own transformation”.

It is also a new chapter in the history of ACTA. Over the last 20 years, the company has gone a long way from a local roadside assistance company to one of the market leaders, operating within the international Group. “It’s a major step for ARC Europe France and our business partners to strengthen our development on the French market and be fully identified as a part of the international company supported by major European Automobile Clubs”, says Raphael GUIGNIER, CEO of ARC Europe France. Same spirit is shared by the CEO of ARC Europe Polska, Marek ZEFIRIAN: “It will enhance our capacity to invest and benefit from the synergies the group can create within their diversified structure. We strongly believe that thanks to the common identity we will improve our agility to better respond to new business challenges and changing needs of our Clients and Partners”.

The current rise from ARC Europe’s B2B partners requirements demonstrates the need to connect with the entire aftersales ecosystem and moving as one brand is the initial step to be recognised as one global platform by our strategic partners.

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Aiways selects ARC Europe to provide mobility assistance to their drivers in Europe

ARC Europe, the largest provider of B2B roadside assistance and mobility solutions in Europe, announced today a strategic cooperation with Aiways, the chinese EV manufacturer deploying his vehicles in Europe, by signing a 3 years contract to deliver mobility solutions to their EV drivers.

Leveraging on ARC Europe’s expertise on the electric field, Aiways has launched EV mobility assistance services in France, Germany, Belgium, Netherlands and Denmark during the 1st quarter 2021. Further countries will be jointly deployed during this year, following Aiways’ new distribution model roadmap, and granting peace of mind and immediate mobility solutions to Aiways’ drivers.

“Our partnership with Aiways goes beyond the electric mobility assistance deployment in Europe” said Stefano SARTI, Managing Director of ARC Europe Group. “Aiways is coming with a complete new digital ecosystem, starting from their innovative distribution model, and at ARC Europe, we are collaborating with Aiways to disrupt the roadside assistance experience, and move towards a positive assistance model”

As the leader in the OEMs’ assistance landscape, ARC Europe’s collaboration with Aiways is about developing predictive assistance model, where customer support will be provided before an incident, based on ARC Europe’s data model, and providing simultaneously a very high customer satisfaction level and a new source of positive income for the OEM and its Distribution network.

Aiways is one of the first Chinese manufacturer to bring EVs and sustainable mobility to Europe, with a new digital distribution model that will rely on online sales channel and digitalized customer support services.

“As a new brand in Europe it is especially important for us to rely on an experienced partner. We are glad to count on professional support for our customers”, says Dr. Alexander Klose, Executive Vice President Overseas Operations at Aiways.

 

About Aiways

Founded in 2017, Aiways is a Shanghai-based personal mobility provider. It was the first Chinese startup to introduce an electric vehicle to the European market. With the launch of the U5 in Germany in 2020, Aiways is offering a battery-electric SUV with impressive range, style and quality. Aiways continues its expansion in Europe and beyond, order books are open in Germany, Netherlands, France, Belgium, Denmark, Israel and La Reunion with several markets to follow soon. Production base of the U5 is the Shangrao based factory, as one of the most modern car factories in China. Providing a capacity of 150,000 units, it is able to ramp up to 300,00 units if demand rises. Next model to be launched in Europe will be the electric coupé U6. With a focus on class-leading aerodynamics, intelligent technology and sporty design, the U6 investigates the exciting future of the Aiways brand.

About ARC Europe Group

ARC Europe Group is the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries. The Group represents its own subsidiaries in France, Poland, Russia and Greece, and its shareholders which are the major automobile clubs in Europe: ADAC, The AA, ANWB, ACI, OEAMTC, RACE, TCB & TCS.

The Group entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.

 

Contact

ARC Europe Group Media Contact

Antoine Aubry, ARC Europe Group
Antoine.aubry@arceurope.com
T: +32 2 706 66 83

 

Aiways Media contact

Anika Wild, Aiways Europe
Anika.wild@ai-ways.com
T: +49 89 6931352-69

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ARC Europe Group leverages Medallia to streamline experience of roadside assistance customers

ARC Europe Group leverages Medallia to streamline experience of roadside assistance customers

Captures insight to positively enhance the customer journey

 

SAN FRANCISCO, Calif., BRUSSELS, Belgium – Feb. 24, 2021 – ARC Europe Group, the largest provider of B2B roadside assistance and mobility solutions in Europe, announced today a strategic partnership with Medallia, Inc. the global leader in customer and employee experience and engagement, to improve customer retention and brand loyalty during an unforeseen event on the side of the road.

ARC Europe Group and its network of automobile clubs across Europe have been serving as the leading partners of automakers for 30 years providing end-to-end customer service through a multiple set of solutions, spanning from service delivery at the roadside, to EV Assistance (Including assistance to the charging stations) and over the air assistance following the new Connected Car services requirements.

The implementation of Medallia Experience Cloud today allows ARC Europe Group to further place the customer at the heart of its operations by capturing key insights during an assistance event and proposing the right solution in real-time.

“Our collaboration with Medallia has been pivotal in helping us to streamline the customer experience delivered to our OEM Partners,” said Antoine Aubry, Head of Marketing and Communication at ARC Europe Group. “During a roadside event, the entire brand’s value chain is challenged. Therefore, by monitoring drivers’ expectations at every step of the assistance process, we are continuously improving our service proposal and helping our B2B customers with their customer retention and customer satisfaction strategies.”

ARC Europe Group is now rolling out the solution across several countries in Europe. This partnership is an additional step toward the digitalisation of the assistance industry in accordance with European data protection regulations.

“The need for digitalisation in the automotive market is a necessity borne out of consumer expectations”, said Greg Philiotis, SVP and Head of EMEA, Medallia. “By its very nature, assessing and improving on the customer experience in this industry presents many challenges and we are delighted to be working with ARC Europe Group to help them to overcome these and deliver the highest degree of customer satisfaction.”

About ARC Europe Group

ARC Europe Group is the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries. The Group represents its own subsidiaries in France, Poland, Russia and Greece, and its shareholders which are the major automobile clubs in Europe: ADAC, The AA, ANWB, ACI, OEAMTC, RACE, TCB & TCS.

The Group entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.

 

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalised and predictive insights that can drive action with tremendous business results. Using the Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. www.medallia.com

© 2020 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.

 

Media contacts:

Hannah Arnold / Jacqueline Booker, Eleven Hundred Agency

Hannah.arnold@elevenhundredagency.com / jacqueline.booker@elevenhundredagency.com

T: 020 7688 5202

 

ARC Europe Group Media Contact

Antoine Aubry, ARC Europe Group

Antoine.aubry@arceurope.com

T: +32 476 977 477

 

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ARC Europe Group becomes the 1st Roadside Assistance company covering Europe to receive the TISAX Label!

Vehicle connectivity and data exchange requirements lead the automotive industry to require more data protection mechanisms to be assessed by the automotive value chain. As a major partner of the automotive OEMs, ARC Europe Group has decided to follow the TISAX assessment, in order to comply with the industry standards for what concern data security and secured exchange of information.

Since the 21st of January 2021, and despite the pandemic context, we are proud to announce that ARC Europe SA became the first roadside assistance company covering Europe to receive the TISAX Label.

TISAX will enable and support us to process sensitive information and evaluate the information security in complete confidence. This major step will certainly strengthen our mutual trust and collaboration with our business partners when it’s about exchanging information in order to deliver the most relevant roadside assistance and mobility experience for their customers.

 

About TISAX

The TISAX (Trusted Information Security Assessment Exchange) is a standard security audit that allows the mutual acceptance of information security assessments in the automotive industry and provides a common evaluation mechanism for professional exchanges.

TISAX is an assessment and exchange mechanism for the information security of enterprises and allows recognition of assessment results among the participants.

 

About ARC Europe Group

ARC Europe Group is the largest supplier of B2B roadside assistance services in Europe with an outstanding network of providers in more than 40 European countries and its subsidiaries in France, Poland, Russia and Greece. The Group shareholders are the major automobile clubs in Europe: ADAC, The AA, ANWB, ACI, OEAMTC, RACE, TCB & TCS.

The Group entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.

Contact

ARC Europe Group Media Contact

Antoine Aubry

Head of Marketing

Antoine.aubry@arceurope.com

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The Automobile Club Association (ACA) and ACTA, subsidiary of ARC Europe Group, partners for “Assist” and Mobility Guarantee

Electro-mobility, digital service and more… The ACA is evolving its assistance offer to meet the evolving needs of its members and in the vehicle fleet sector.

Therefore, ACA members have benefited from ACTA services for their roadside assistance since January 1st, 2020.

ACTA is a subsidiary of ARC Europe Group, the largest of supplier of B2B roadside assistance and mobility services in Europe with an outstanding network in more than 40 European countries. The Group entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.

Due to the common history of Automobile Clubs within the assistance fields and with ACTA, ACA members will benefit from a particular expertise, bringing in a remarkable level of repairing vehicles on the spot, the deployment of new assistance solutions, for example for electric vehicles and a new approach in predictive maintenance” explains Didier Bollecker, President of ACA.

“+” For + Mobility

  • Electro-mobility: Being peaceful, the end of the anxiety of the battery failure

ACTA-ACA assistance partnership:

– Guarantees the intervention of authorized dealerships to intervene on electric vehicles

– Offers a unique mobile charger service, that allows you to recharge an electric vehicle with a battery failure along the roadside (10 km of autonomy recovered in 10 minutes of recharging)

  • “My Assist” digital service: Being reassured in stressful situations

“My Assist” allows you to follow in real time, on your smartphone, the processing of your assistance file, see the movement of the convenience store and have an arrival time calculated based on traffic.

  • Response time and on-site repair: Being able to return home as quickly as possible

Thanks to a network of 1,000 convenience stores and dealerships, expertise on roadside repair on the spot; drivers could receive assistance in 45 minutes, where 50% of cases continue their journey with their own vehicle after an on-site repair.

We are delighted to start this collaboration with the Automobile Club Association. Together, we share a common history and values coming from the large family of European Automobile Clubs, we have an identical vision of mobility and customer-oriented service. This partnership is win-win: ACTA brings to ACA its know-how in roadside assistance, and ACA brings to ACTA its expertise on club services such as legal assistance and road safety” concludes Raphaël Guignier, General Manager of ACTA

From left to right : Raphaël GUIGNIER, CEO ACTA, Didier BOLLECKER President ACA and Stefano SARTI, Managing Director ARC Europe Group

 

Contact Details:

Diana Dumois

Head of Corporate Communication and Public Relations

ARC Europe Group

diana.dumois@arceurope.com

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Jorge F. Delgado, RACE’s CEO joins Russian AutoMotoClub as Board Adviser

RACE’s CEO, Jorge F. Delgado, appointed Board adviser to the largest independent Russian Roadside Assistance company

The Russian AutoMotoClub (RAMC), roadside assistance company, it is a subsidiary of the largest European roadside assistance and mobility organization, the ARC Europe Group, being RACE a founding member for almost 30 years.

The Board of Directors of RAMC (Russian AutoMotoClub), which is the largest independent roadside assistance company in the Russian Federation, has appointed RACE’s CEO, Jorge F. Delgado as Strategic Board Adviser.

One of the main reasons which led the Russian company to make this decision, was to take advantage of the accumulated experience of RACE, as the first roadside assistance company in Spain, with its more than 10 million partners and customers, in the areas of digital transformation, efficiency generation, as well as strategic business development.

After his appointment, RACE’s CEO has stated that: “This incorporation to the Board of RAMC, is one more example of RACE’s influence in the market of mobility assistance in Europe, equally by the size of our business, as by the leadership in the quality of our service provision, supported by the absolute superiority of our technological proposal”.

References:

https://www.race.es/area-de-prensa/nombramento-jorge-f-delgado-consejero-de-RAMC

 

Media Contact:

Diana Dumois

Head of Corporate Communication & Public Relations

diana.dumois@arceurope.com

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ARC Europe & HERE Mobility join forces to Pilot Digital Taxi Solutions in Smart Roadside Assistance services

Anticipating future customer demand for the digitalization of mobility services, ARC Europe and HERE Mobility are partnering in order to explore the solution of offering a Taxi through a mobility marketplace in the context of roadside assistance.

Following the successful launch of the Smart Roadside Assistance (RSA) services to major OEMS in the European market, ARC Europe is taking the lead in integrating Digital Taxi solutions in its digital assistance ecosystem.

The scope of this partnership is to deliver an additional mobility solution, by offering taxi services in order to keep drivers mobile after an incident occurs.

ARC Europe group aims to integrate in its digital ecosystem a simple and seamless pan European solution, which will complement the Digital Roadside Assistance process.

Thus, following an incident, the beneficiary will be able to not only request and track the assistance patrol vehicle from any digital interface (smartphone or car dashboard), but also to request, book and track a Taxi in real time.

The HERE Mobility Marketplace is a global and open platform that aggregates all transportation options in real time, including taxis, private hires, and public transport worldwide. Through the HERE Mobility Marketplace, ARC Europe can provide smooth and reliable end-to-end transportation services to their customers, managing all customer requests via a single, streamlined dashboard.

We are proud to partner with ARC Europe to add the HERE Mobility Marketplace to their services,” said Liad Itzhak, SVP, Head of HERE Mobility. “This partnership enables us to provide ARC Europe’s customers the added value of a seamless, safe ride according to their needs.”

Stefano Sarti, Managing Director stated that: “We identified the strategic similarities we both have in our fields. Our main B2B customers are car manufacturers in Europe facing digital transformation, moving from car ownership to car usage and looking for a convenient experience also in the assistance context.

We believe that our partnership with HERE Mobility and the accessibility via the HERE Mobility Marketplace will facilitate such transformation.

About HERE Mobility

HERE Mobility is the mobility business unit of HERE Technologies, aiming to democratize the mobility ecosystem in order to achieve mobility efficiency. With its cutting-edge technology, HERE Mobility has created an open and competitive smart mobility marketplace for all transportation services, connecting mobility supply and demand in real-time to empower people and businesses worldwide.

By providing the right tools and technologies, HERE Mobility makes mobility easy to use and accessible for everyone worldwide. Since HERE Mobility’s launch in January 2018, transportation suppliers from over 500 cities in Europe, the U.S., and Latin America have joined the HERE Mobility Marketplace, with a total of more than 2 million vehicles. The HERE Mobility Marketplace is already operational in dozens of cities worldwide including LA, Amsterdam, Athens, and Barcelona and is expected to open in over 100 cities in 2019. Learn more.

About ARC Europe Group

ARC Europe Group is the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries. The Group shareholders are the major automobile clubs in Europe: ADAC, The AA, ANWB, ACI, OEAMTC, RACE, TCB & TCS.

The Group entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.

 

HERE Mobility Media Contact

Allison Grey

Headline Media

allison@headline.media

+1.323.283.8176

 

ARC Europe Group Media Contact

Diana Dumois

Head of Corporate Communication & PR

Diana.dumois@arceurope.com

https://arceuropegroup.com

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ADAC named Road Patrol Team of the year

From 1 to 4 October, FIA Region I and ARC Europe Group organised the annual Road Patrol Training for Excellence. 20 road patrol teams from 19 European countries gathered to test their road assistance abilities and learn best practice to help motorists get back on the road.

After extensive training and competition, ADAC (Germany) won the title of Road Patrol Team of the Year. AMZS (Slovenia) came second, and ÖAMTC (Austria) third.

FIA Region I President, Mr Thomas Møller Thomsen said: “Clubs participation to this event means a lot. It means they are committed to constant learning in order to bring Club members the best roadside assistance on the market”.

Stefano Sarti, Managing Director of ARC Europe Group, said: “The evolution of the existing car park, in addition to new vehicles on the road has increased in terms of connectivity & electro mobility along with different requirements to assisting them; where there is a challenge in repairing more sophisticated car breakdowns, there are opportunities for our road patrols to share, learn and experience from each other and develop new diagnostic skills for the immediate future

The two intensive training days focused on E-mobility, from Electric Vehicles and e-bikes to charging station assistance. Teams also worked on advanced diagnostics, as well as electrical diagnostics and batteries.

The event was kindly hosted by the Koninklijke Nederlandse Toeristenbond (ANWB) in Utrecht, The Netherlands. This year, trainers came from Koninklijke Nederlandse Toeristenbond (ANWB), as well as Club Logistic Services (CLS)ex and Starter24.

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ARC Europe and EVBox announce Pan-European strategic partnership to assist EV-driving customers at the charging station.

ARC Europe and EVBox announce Pan-European strategic partnership to assist EV-driving customers at the charging station.

ARC Europe, the largest supplier and pioneer of B2B roadside assistance and mobility solutions in Europe, and one of the global leaders in electric vehicle charging stations EVBox, have signed a strategic partnership to enhance the electrical shift in providing charging station assistance.

The scope of the EV (electric vehicle) assistance partnership is to provide 24/7 technical support to EVBox customers across Europe; specifically, in the Netherlands, Belgium, Luxembourg, Norway, Sweden, Denmark, and Finland. This partnership is also expected to expand into France, England, Germany, Italy, and Spain in 2020.

By entering into this strategic partnership with EVBox, ARC Europe will simultaneously enhance existing call center capabilities, providing remote technical support to EVBox customers facing issues at a charging station, and provide pan-European support with knowledgeable EV specialists.

Kristof Vereenooghe, CEO of EVBox, says: “As more and more people switch to driving electric, providing the right service and road support becomes a crucial part of our offering. Our customers have to feel that no matter where they are or at what time, we will offer them the support to get back on the road. Our Pan-European collaboration with ARC Europe allows us to live up to these expectations, and we’re excited to continue expanding our European coverage.”

Strong investments from charge point operators, OEMs, and governments show a clear trend for future charge stations. An expected 1 million private and public chargers will be available in Europe as of 2020, growing to an expected 15 million by 2030.

To meet the high demand for EV chargers in Europe, the industry is estimated to spend $17 billion to meet the needs of EV drivers.

Ensuring full coverage for European EV-drivers

As the leader in the driving assistance landscape, ARC Europe’s collaboration with EVBox will extend and develop assistance services, and anticipate future customer demands as part of a natural evolution of the industry, including destinations from home to the office and along the route (roads, highways) to ensure full assistance coverage of EV-driver’s journeys.

Stefano Sarti, ARC Europe Group Managing Director said: “We will also provide assistance on the road thanks to our mobile charging modules, empowering the concept, from Home-Office-Home and on the way; we will always be behind EVBox to assist EV drivers”.

In addition Mr. Sarti mentioned: “By supporting EV drivers, we are as well helping the OEM’s and Fleet companies to enrich their stress free EV offer & peace of mind”.

In addition, the ARC Europe Group recently developed a standardized pan-European EV maintenance standard for roadside assistance by setting-up unique tooling, equipment, and training guidelines for over one thousand road patrols in the BeNeLux area. This maintenance standard currently includes electric vehicles safety measures and repair methods, allowing assistance providers to handle safely any EV incident.

About EVBox

EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With an installed base of over 75,000 charging points across more than 55 countries worldwide, EVBox drives sustainable mobility, by bringing durable electric vehicle charging solutions to the world. Since March 2017, EVBox is a part of ENGIE. In 2018, EVBox acquired ultra-fast charging station manufacturer EVTronic.

https://evbox.com 

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Getting Ready for Road Patrol for Excellence 2019!!!

FIA Region I and ARC Europe Group happily announce the sixth edition of the Road Patrol Training for Excellence in collaboration with Koninklijke Nederlandse Toeristenbond (ANWB), scheduled on October 1-4, in The Hague, NL.

The annual convocation includes all European Automobile Clubs and ARC Europe Assistance Partners to join and register for this highly expected event co-hosted by ANWB, the unbeatable winners of this contest for two years in a row.

FIA Region I President, Mr Thomas Møller Thomsen said: “Breakdown assistance remains a core business of many Clubs. The event brings Clubs together and gives them a chance to learn from each other. Patrol teams receive training from some of the best experts here and in the end this benefits members who get the highest quality assistance when they need us.’’

FIA Region I and ARC Europe Group are the main organisers of the event where they expected to gather more than 20 road patrol teams from across Europe, with the ambition to learn the latest techniques and share best practices for roadside assistance to help get motorists back on the road.

About the Road Patrol Training for Excellence

FIA Region I and ARC Europe Group have joined forces to create a best in class training for the road patrol teams in member organisations. The training aims to increase the overall standard of roadside assistance services offered by the participating road patrol teams and to achieve a universally high level for the quality of services offered by FIA Region I Clubs and ARC Europe Group members throughout Europe. Participants in the Road Patrol Training for Excellence will benefit from access to cars from different car brands under contract with ARC Europe Group and learn about common breakdown causes, specific repair information and new car technologies for each of these brands. The event will include both training and assessment sessions and, upon completion, a certification of training. The team achieving the highest scores during the assessment sessions is awarded the title of “Road Patrol Team of the Year”.

For more information:
ARC Europe Group
communication@arceurope.com

Stefano Sarti
Editor in Chief
stefano.sarti@arceurope.com

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